Shipping Policy

Last updated: May 14, 2026

Thank you for shopping with us at PawfectPetCo. We are committed to delivering your order as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During periods of high order volume, shipments may experience slight delays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times

• Australia: 5–12 business days

• New Zealand: 7–15 business days

• United States & Canada: 7–18 business days

• United Kingdom & Europe: 7–18 business days

• Rest of World: 10–25 business days

Delivery times are estimates only and may vary depending on your location, customs processing, and courier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Delays, Lost or Stolen Packages

PawfectPetCo is not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information entered at checkout.

If your package is lost or arrives damaged, please contact us at [Your Email Address] within 7 days of delivery.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. We are unable to guarantee address changes once an order has been processed.

International Shipping & Customs

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.